When parties have a dispute and either party approach BDTSA follow is as displayed in the flowchart below.
BDTSA never take sides and always strive to reach an amicable solution where both parties in dispute agree on the best resolution.
The first step would be for a party to approach BDTSA and this may be done via the web portal, register and complete the dispute page. BDTSA will then evaluate the matter at hand, request more information if needed scrutinise the contract if in existence, then compile a case to approach the other party to the dispute. A formal letter setting out the dispute will be addressed to the other party. In a case where no contract is in existence BDTSA might require an interview with the complainant to establish the merits of the matter. In such matter the verbal agreement will have to be confirmed with the other party. Verbal agreements could lead to more meetings with both parties in dispute.
On the merits provided BDTSA will endeavour to establish an agreement amicable to both parties. The matter would then be closed if the parties in dispute are in agreement. BDTSA will draft an agreement for both parties to sign as proof of the new/additional agreement reached. Should it be requested by any party BDTSA will arrange for the agreement to be made an order of court, cost will be for the requesting party. The matter is then closed.
In rare cases where the parties are still not in agreement after such meeting BDTSA will appoint an impartial Mediator from its panel to formally mediate the matter both parties will however have to agree to this step. Obviously this will result in costs for both parties. This step is often a requirement by courts should the matter progress to formal litigation. Experience taught that matters seldom advance to formal litigation and the matter will then be closed.